Your Security is Our Priority!

Please be sure to check your statements for any unauthorized transactions.

Mobile Banking App Q & A

YOUR PRIVATE BANKING CONNECTION

 

Q: What are the basic requirements needed to access the Mobile App (Application)?
A: It is required that you established log on credentials to access your online account. You must have a mobile device capable of installing mobile apps that has internet access and a data plan provided through your internet service provider.

Q: How do I enroll for the Mobile App?
A: There is no need to enroll for the mobile application (app). You simply download the app from the appropriate to your application download area on your phone; App Store (IOS- Apple device) or Google Play Store (Android device).

Q: How much does the Mobile App cost?
A: The mobile app is currently available free of charge. You will be responsible to your mobile device supplier and your internet service provider for any fees or charges associated with your mobile device.

Q: Do I need to be enrolled in Personal Online Banking to use Mobile App?
A: Yes. You must be enrolled and active for Online Banking and have valid login credentials. If you currently are not setup for Personal Online Banking or Basic Business Online banking, you may register by clicking HERE to complete the registration application. If you are a business customer, and you do not meet the requirements of the Basic Business profile, you will need to contact your branch or account officer to prepare the required online banking documentation.

Q: Do I need a new user ID and Password for the Mobile App?
A: Your Username and Password are the same you use when you when accessing Online Banking profile from a computer.

Q: How do I modify the phone numbers and email address for Secure Access Code delivery associated with my account?
A: Log onto Online Banking through your desktop or our mobile app and select “Settings” on the left navigation pane. Select the option for “Login Preferences” to update your phone number(s) or email address for delivery of the Secure Access Code via voice call, text message, or email address. For security reasons, we recommend that you only enable the ability to receive the Secure Access Code via text message and voice call.

Q: Can I access the Mobile Application on more than one mobile device?
A: Yes. You may download the app on up to two different mobile devices. Please see the "How do I enroll for the Mobile App" question on how to obtain access to the application.

Q: What if I get a new phone?
A: You may download the app on any of your mobile devices, including tablets.  You must verify your identity on each new mobile device. You have the ability to register the device after you successfully sign on.

Q: What are the features available on the Mobile App?
A: We offer the same services available on a desktop through our mobile banking app. When using San Diego Private Bank's Private Banking Connection via mobile banking application, you will have access to view your account balances, 18 months of transaction history, check and deposit slip images, and you may conduct online transactions like funds transfers, stop payments, address changes, and check reorders. The ability to pay bills on the go is also available. You may create payees and initiate payments through our mobile application. Options to call, email, and locate our branches are only a click away through our mobile app.

Personal Online Banking Users- You may also process transfers to other SDPB customer account holders using the Person to Person option, and you may electronically transfer funds to other bank accounts you own using the External Transfer option. Consumer Mobile Deposit is now available! Please see the Consumer Mobile Deposit Q & A  for additional details.

Business Online Users- Depending on your custom settings, online wire and ACH transfers are able to be processed through the mobile application. Deposit One, San Diego Private Banks’s Business Mobile Deposit is now avialable. Please see the Deposit One- Business Mobile Deposit Q&A for additional details.

Q: What if I forget my password?
A: You may select the "Forgot Password" function available directly below the login area on our website. After 3 incorrect login attempts, you must contact San Diego Private Bank Treasury Management Services at 1-844-282-SDPB (7372) for login assistance.

Q: Can I use Bill Pay on my phone?
A: Yes. You may initiate bill payment to existing payees. You also have the ability to create new payees from your mobile device. For security reasons, an email will be sent to you whenever a new payee is added.

Q: Are there specific times that Mobile Banking is available?
A: Your Private Banking Connection is available 365 days a year, 24 hours, & 7 days a week. We occasionally have system maintenance scheduled during evenings or weekends to minimize issues signing on. We will place a message on the login screen in the event of system unavailability.

Q: What if I lose my mobile device?
A: Mobile Authentication is built into our application to protect against remote attacks, which are the overwhelming majority of fraudulent attacks. If someone gets a hold of your lost or stolen device, they must get past the username and password on our mobile application. If your mobile device is lost or stolen, call the carrier to report it and cancel service to the device. There is information on your device like contacts, email, etc. that should also be protected. You may want to log onto Online Banking and change your password under the Settings>Login Preferences screen. For additional security concerns, you may contact us at 1-844-282-7372. We may temporarily “Disable” your online profile, which will not allow access to your account information through a desktop computer or through any mobile device. You may also contact us to reset your password for you.

Q: What security features are in place for the Mobile Application?

  • We have a 128 Bit encryption on our mobile application. This means that neither the wireless carrier, nor anyone else, is able to infringe on your wireless signal, nor will anyone be able to decipher any information sent to the phone.

  • If the application is inactive for 15 minutes, or the application is closed, it will time out and require you to log back in.

  • Secure login information is not stored on the device. If you lose your mobile device, please see the "What if I lose my mobile device" question.

  • We do not recommend a setting in your device that prevents auto updating. Ensuring that your system and application updates are up to date for your protection.

  • The phone numbers & email addresses used during registration are also masked for security reasons.

  • Security Alerts are sent via Secure Message through the online banking system whenever security changes, like adding a new phone number or activating the ability to receive security confirmations via text message, are enabled. Please review your Messages tab for additional information when you are signed onto Online Banking for these types of alerts.

     

    Q: What else can I do to protect my account information?

  • Use the security settings on your mobile device such as password protecting access to your mobile device, and enabling the auto-lock feature. Never share your log in credentials with anyone.

  • The password for your mobile device should be unique, a minimum of eight characters, and include a mix of letters, numbers, and symbols.

  • Ensure that application updates and patches are always installed. 

  • Use the Online Banking Alerts tab located under the Settings tab to customize the security alerts you would like to receive. You may setup Alerts to be sent via email, text messages, or as an automated phone call. There are a variety Alerts available. Listed below a few examples:

    • Account Alerts- Receive an alert if your balance goes above or falls below an amount specified
    • History Alerts- Receive an alert if a deposit posts to the account
    • Transaction Alerts- Receive an alert if a domestic wires is processed from your online profile
    • Security Alerts- Receive an Alert when the “Forgot Password” feature is attempted unsuccessfully

 

CONTACT US

You may call San Diego Private Bank Treasury Management Services at 1-844-282-SDPB (7872) or email us at treasurymanagement@sandiegoprivatebank.net with any banking questions or concerns over your bank account activity. Branch Office information is available at www.sandiegoprivatebank.net. You also have the option to call, email, or review for branch locations closest to you when using the Mobile Application.

 

IN CASE OF ERRORS OR QUESTIONS REGARDING YOUR ACCOUNT

In case of errors in or questions about your deposit or credit accounts, contact San Diego Private Bank Treasury Management Services 1-844-282-7372. For additional information regarding your and our rights and responsibilities regarding errors in or questions about your accounts and how such errors and questions are processed, please review your Online Banking Services Agreement and the applicable agreement(s) governing the affected deposit account or credit account. A copy of the Online Banking Service & Mobile Banking Agreements can be found at the bottom of this page.

 

SECURITY TIPS

  • Create a complex password that includes alpha numeric and special symbols and a minimum of 8 characters.

  • Never share your log on credentials with anyone.

  • Setup Alerts in the Settings section of Online Banking to be advised of unusual online activity

  • Secure access to your mobile device by enabling the password protection and auto-lock security feature

  • Download mobile applications from reputable sources.

  • Use caution when internet browsing and exercise care when clicking on website links.

  • Keep your mobile device updated as recommended by your mobile device supplier.

    For additional online fraud prevention security tips, please click HERE

     

    SERVICES AGREEMENT- TERMS & CONDITIONS

    Click HERE to view the Consumer Online Banking Agreement

    Click HERE   to view the Business Online Banking Agreement


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